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Return Policy

In an ideal world you will never have to return anything to us, but in reality, situations like this may occur from time to time. When it happens, we come prepared. We will accept returns on any purchased products that are sent back to us in an unused and resalable condition within 21 days of receipt.

This excludes the following;

  1. items personalised for you
  2. sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered).   Here’s a list of of current products that are sealed and cannot be returned:
  • 25+ Bulgarian Yogurt Peel-Off Face Mask
  • 25+ Bulgarian Yogurt Hand Cream
  • 25+ Bulgarian Yogurt Eye Serum
  • Q10 & Retinol Hand Cream with White Rose and Caviar Extract
  • Q10 & Retinol Eye Cream with White Rose and Caviar Extract
  • Cleansing Black Peel-Off Face Mask
  • Anti-Age Gold Peel-Off Face Mask
  • Rejuvenating Peel-Off Face Mask with Rose Oil
  • Natural Rose Hand & Nail Cream 6 Oils of Life

Returned items must be unused and in their original undamaged packaging. You can return your items to us using the free-post label inside your order.

Return by post

You can also easily return all or part of your order by post for free, just follow these instructions;

  • Use your free return label, placed in the parcel of your order.
  • Please detail the product, quantity returning and the reason for return.

Place in the original parcel or in an appropriate packaging to avoid damage.

  • Take the parcel to your local Post Office.

When you use our Freepost Returns Label, postage is free from UK and Republic of Ireland addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail (UK) and An Post (Republic of Ireland) charges.

Make sure that you get a proof of postage receipt from the post office.

All returns must be sent to:

Customer Returns,

Make Me Glow Ltd.

73 Armadale Road,

Woking,

GU21 3LD

You will receive an e-mail notification when the refund has been processed. Please allow up to 5 working days from receipt of this email for the credit to appear on your account.

All Glow Points earned from the purchase of the returned and refunded items will be deducted from your card balance.

International customers

If you want to return any item you have ordered, please contact our Customer Support Team by completing our contact us form. Unfortunately, we can’t offer free postage for returns from international customers.

We will happily refund you for any items you return to us in an unused and resalable condition as long as you return them within 28 days of receipt.

This excludes the following;

  1. items personalised for you
  2. sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original undamaged packaging.